As the night shift manager of a 24 hour urgent care facility you have decided to save the organization money by eliminating one front desk clerk during your shift and having the emergency medical technicians take on additional job duties, such as taking vital signs on new admissions, putting forms in charts, checking linen supplies, ensuring the exam and flashlights have working bulbs and/ batteries, etc.

As the night shift manager of a 24 hour urgent care facility you have decided to save the organization money by eliminating one front desk clerk during your shift and having the emergency medical technicians take on additional job duties, such as taking vital signs on new admissions, putting forms in charts, checking linen supplies, ensuring the exam and flashlights have working bulbs and/ batteries, etc. What job design alternative are you using as the manager? Is there anything that you would do differently to improve efficiency of your department? You are a manager of a 5 member customer service team. Two members of the team are stars, and the other three members are average workers. The two star team members are competitive, and their competition creates friction within your team. What can you do to respond to this conflict? Why?

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